Refund policy

A return and refund policy outlines the terms and conditions under which a customer can return products and receive a refund. The specifics can vary depending on the company, industry, and region, but a typical policy may include the following key points:

Timeframe for Returns:

  • Standard Return Period: Generally, customers can return items within 5 days from the date of purchase or delivery.
  • Holiday/Seasonal Extensions: Some retailers offer longer return windows during peak shopping seasons (e.g., Christmas or Black Friday).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ecomnest.in@gmail.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ecomnest.in@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

NB: When opening the box Capture and Provide Proof

Photographs or Videos: Please take clear, high-resolution photos or videos showing the defect or damage. This should include:
The damaged or defective part of the product.
Any damage to the packaging (if applicable).
The product's serial number or other identifying features (if available).


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ecomnest.in@gmail.com.